lucky game Privacy Policy — How Your Personal Data Is Handled

When you register an account on lucky game,we collect the personal details you provide during the sign-up process, including your full name, date of birth, email address, and mobile number. We also collect your preferred payment details when you make a deposit or request a withdrawal, such as your GCash number or bank account information, in order to process transactions accurately and securely. When you use the platform, we automatically gather certain technical data including your device type, operating system, browser version, IP address, and session activity logs — this helps us maintain platform stability and detect unusual account behaviour. If you contact our support team, we retain records of those communications so we can follow up effectively and improve the quality of our service over time. We may also collect information about your gaming activity on the platform, such as bet history, game preferences, and session duration, which is used for responsible gaming monitoring and platform personalisation. All information collected is limited to what is genuinely necessary for the operation of the platform and the delivery of a safe, compliant gaming experience for players in the Philippines.

We do not collect sensitive personal information such as government-issued ID numbers unless it is specifically required for identity verification under applicable regulations. In those cases, the information is handled with the highest level of care and is never shared with unauthorised parties. You can review what data we hold about you at any time by contacting our support team at [email protected].

The personal data we collect is used primarily to operate your account, process deposits and withdrawals in Philippine pesos, verify your identity, and deliver the gaming services you have signed up for. We use your contact details to send you important account notifications — such as transaction confirmations, security alerts, and updates to our platform policies — and we will only send you promotional communications if you have opted in to receive them. Your technical and session data is used to monitor platform performance, investigate reported issues, and protect the integrity of the gaming environment for all players. We analyse aggregated, anonymised gameplay data to improve our game offerings and user experience, but this analysis does not identify you personally. Where required by Philippine law or by our licensing obligations, we may use your data to fulfil regulatory reporting requirements, including anti-money laundering checks and responsible gaming assessments. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review.

We retain your personal data for as long as your account remains active and for a reasonable period thereafter as required by law or legitimate business need. Once data is no longer required, it is securely deleted or anonymised in line with our internal data retention procedures. If you have questions about how your data is being used, the FAQ page covers common privacy-related questions, or you can reach us directly at [email protected].

lucky game does not sell, rent, or trade your personal data to third parties for their own marketing purposes — full stop. We share your information only with trusted service providers who assist us in operating the platform, such as payment processors, identity verification partners, and cloud infrastructure providers, and only to the extent necessary for them to perform their specific function. All third-party partners we work with are contractually required to handle your data in accordance with applicable data protection standards and are prohibited from using it for any purpose beyond the service they provide to us. In certain circumstances, we may be legally required to disclose your personal data to government authorities, regulatory bodies, or law enforcement agencies in the Philippines — we will comply with such requests where they are lawful and properly documented. If lucky game undergoes a business restructuring, merger, or acquisition, your data may be transferred to the successor entity, but only under the same privacy protections described in this policy. We will notify registered players of any material changes to how their data is shared as a result of such events.

We do not transfer your personal data outside the Philippines unless it is strictly necessary for the operation of a specific service and appropriate safeguards are in place. Any international data transfers are conducted in compliance with applicable Philippine data privacy regulations, including the requirements of the National Privacy Commission.

As a registered player on lucky game, you have the right to access the personal data we hold about you, request corrections to any inaccurate information, and ask us to delete your data where there is no longer a legitimate reason for us to retain it. You may also object to certain types of data processing, request that we restrict how we use your data while a dispute is being resolved, and — where technically feasible — request a portable copy of your data in a commonly used format. To exercise any of these rights, simply contact our support team at [email protected] with your request and we will respond within a reasonable timeframe. We may need to verify your identity before processing certain requests to ensure that your data is not disclosed to or altered by an unauthorised person. If you believe your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.

Please note that some data deletion requests may not be fully actionable where we are legally required to retain certain records — for example, transaction histories required for anti-money laundering compliance. In such cases, we will explain clearly what data must be retained and why, and we will delete everything else that is no longer necessary.

We take the security of your personal data seriously and implement a range of technical and organisational measures to protect it from unauthorised access, loss, alteration, or disclosure. All data transmitted between your device and our platform is encrypted using industry-standard protocols, and sensitive account information is stored using secure, access-controlled systems that are regularly reviewed and updated. Our team members who handle personal data are trained on data protection obligations and are bound by confidentiality requirements. We conduct periodic security assessments to identify and address potential vulnerabilities in our systems before they can be exploited. In the event of a data breach that is likely to affect your rights or interests, we will notify you and the relevant authorities in accordance with our obligations under Philippine data privacy law. While we work hard to protect your data, no system is completely immune to risk — you also play an important role by keeping your account credentials secure and reporting any suspicious activity to us promptly.

For guidance on keeping your account safe, visit our FAQ page. If you suspect that your account has been compromised, contact [email protected] immediately so we can take swift action to secure your information.

We may update this Privacy Policy from time to time to reflect changes in our platform, applicable laws, or the way we handle data. When we make material changes, we will notify registered players via the contact details associated with their account and publish the updated policy on this page with a revised effective date. Your continued use of the platform after the updated policy takes effect constitutes your acceptance of the revised terms. We encourage you to review this page periodically so you are always aware of how your personal data is being handled. If you have any questions about this Privacy Policy or about how lucky game handles your data, please reach out to us at [email protected] — we are happy to help. For related platform rules, you can also review our Terms and Conditions and our Responsible Gaming page.

This Privacy Policy applies to all players registered on the lucky game platform and covers all personal data collected through our website and mobile app. It does not apply to third-party websites or services that may be linked from our platform — those are governed by their own privacy policies, and we encourage you to review them independently.