lucky game Terms and Conditions — What You Need to Know Before You Play

Access to lucky game is strictly limited to individuals who are at least 21 years of age and are physically located in the Philippines at the time of use. By creating an account, you confirm that you meet both of these requirements and that all information you provide during registration is accurate, complete, and up to date. Providing false information — including a false date of birth or a name that does not match your valid government-issued ID — is a serious violation of these Terms and may result in immediate account suspension and forfeiture of any pending balances.

Each player is permitted to hold only one account on the platform. Creating duplicate or multiple accounts, whether under the same name or different identities, is strictly prohibited and will result in all associated accounts being permanently closed. If you suspect that someone has created an account using your personal details without your consent, contact the support team immediately at [email protected] so the matter can be investigated and resolved promptly.

lucky game reserves the right to request identity verification documents at any point during your use of the platform, including before processing withdrawals or when unusual account activity is detected. Failure to provide requested documents within a reasonable timeframe may result in temporary account restrictions until verification is completed.

All transactions on lucky game are conducted in Philippine pesos (PHP). Deposits are processed through supported local payment channels including GCash, Maya, and participating local banks. The minimum and maximum deposit amounts applicable to your account are displayed within the platform at the time of transaction, and these limits may be adjusted from time to time in accordance with platform policy or regulatory requirements.

Withdrawals are subject to identity verification and may require you to use thesame payment method used for your most recent deposit, in line with standard anti-money laundering practice. Withdrawal requests are reviewed and processed within the timeframes stated on the Withdrawal page, and players are encouraged to review that page for the most current processing details. lucky game does not charge platform fees on standard withdrawals, though your payment provider may apply their own transaction charges that are outside our control.

Account balances that remain inactive for an extended period may be subject to dormancy procedures as outlined in platform policy updates communicated to registered players. It is your responsibility to keep your contact details current so that you receive all important account notifications. Any funds credited to your account through platform errors must be reported immediately and may be reclaimed by lucky game if the error is confirmed — using funds you know to have been credited in error is a breach of these Terms.

All bets and game sessions on lucky game are final once confirmed. Players are responsible for ensuring that the details of any bet — including the amount, selection, and game type — are correct before confirming. lucky game does not accept requests to cancel or reverse confirmed bets except in cases where a verifiable technical error on the platform's side has been identified and documented. If you believe a technical error affected the outcome of a game or bet, you must report it to the support team within 24 hours of the session in question.

Attempting to exploit bugs, glitches, or unintended platform behaviour to gain an unfair advantage is strictly prohibited. This includes, but is not limited to, using automated scripts, bots, or third-party software to interact with the platform in ways not intended for regular players. Any account found to be engaging in such activity will be suspended immediately, and any winnings generated through exploitative behaviour may be voided without prior notice.

lucky game reserves the right to void bets or game results where there is clear evidence of collusion, match manipulation, or any other form of fraudulent activity. Decisions made by the platform in relation to disputed game outcomes are final, and players agree to accept these decisions as a condition of using the service. For general questions about how specific games work, the FAQ page provides detailed guidance written for Filipino players.

You are solely responsible for maintaining the confidentiality of your account login credentials, including your username and password. lucky game will never ask you to share your password via email, chat, or any other communication channel — any message requesting your password should be treated as fraudulent and reported to the support team immediately. You should use a strong, unique password for your lucky game account and avoid reusing passwords from other platforms or services.

Any activity that occurs on your account while you are logged in — or while your credentials are in use — is your responsibility, regardless of whether you personally authorised that activity. If you believe your account has been accessed without your permission, you must notify the support team at [email protected] without delay so that your account can be secured and the incident investigated. lucky game cannot be held liable for losses resulting from unauthorised access that occurred because a player failed to protect their login credentials adequately.

Players are advised to log out of their accounts after each session, particularly when using shared or public devices. The platform provides account security features to help you protect your access — it is your responsibility to make use of these tools. Sharing your account with another person, or allowing another person to operate your account on your behalf, is not permitted under these Terms.

lucky game is committed to promoting safe and responsible gaming for all players in the Philippines. We provide tools and resources to help players manage their gaming activity, and we encourage every player to set personal limits that reflect their financial situation and entertainment goals. Gaming on this platform is intended to be a form of entertainment — it should never be treated as a source of income or a way to recover financial losses.

If you feel that your gaming habits are becoming a concern, or if someone close to you has expressed worry about your gaming activity, we strongly encourage you to visit our Responsible Gaming page for guidance, self-assessment tools, and information about support services available in the Philippines. Players who wish to take a break from the platform may request a temporary self-exclusion by contacting the support team — this request will be actioned promptly and without judgment.

lucky game reserves the right to impose account restrictions or initiate contact with a player if platform data suggests that their gaming behaviour may be causing harm. These interventions are carried out in good faith and in the interest of player welfare. By using the platform, you acknowledge and accept that these responsible gaming measures form part of the service we provide.

lucky game may update these Terms and Conditions from time to time to reflect changes in platform features, applicable regulations, or operational requirements. When material changes are made, registered players will be notified through the contact details associated with their account. The updated Terms will also be published on this page with a revised effective date, and continued use of the platform after the effective date constitutes acceptance of the updated Terms.

If you do not agree with any changes to these Terms, you should stop using the platform and contact the support team to close your account. It is your responsibility to review these Terms periodically to stay informed of any updates. For questions about how your personal data is handled, please refer to our Privacy Policy. For questions about platform rules and gameplay, the FAQ page is the best starting point.